Develop and maintain workforce forecasts, schedules, and real-time queue management.
Monitor AI-assisted support tools and analyze workforce metrics.
Partner with support leaders to improve operational strategies and staffing.
Our partner is a fast-paced customer support operation that leverages data-driven insights and AI tools to optimize service levels. They operate in a remote-first environment with a collaborative, supportive team culture.
Coordinate work allocation among Lyra’s local providers, clinical consultants, and affiliate networks.
Handle data capture, correspondence, and reporting for case events and affiliate records.
Support mailbox management, SLA adherence, and financial document processing for commercial operations.
Lyra Health is a leading provider of mental health solutions for employers, supporting over 20 million people globally. With more than 13 million sessions delivered, the company has a strong focus on clinical effectiveness and cost efficiency, employing a team dedicated to transforming mental health care.
You'll own concurrent deployment projects independently through the full lifecycle, from kickoff to go-live.
You'll manage customer relationships and act as the primary escalation point for assigned accounts.
You'll coordinate all deployment workstreams including site surveys, vendor scheduling, and logistics tracking.
RetailNext provides data-driven analytics and optimization solutions for retail stores, shopping centers, and other physical locations. They are a growing technology company with a team-oriented culture focused on customer success and operational excellence.
Manage and organize company documents, folders, and operational records.
Coordinate employee onboarding and offboarding processes, including follow-ups with new hires.
Maintain and administer systems like Microsoft Office, SharePoint, and Gusto.
Assist World is a fast-growing deep-tech startup that supports day-to-day business operations for other companies. They operate as a remote-first company with a small, focused team and a culture that values direct communication, ownership, and proactive problem-solving.